Flexible Working Reforms - What you need to know to remain compliant
- Amicus People
- Jul 2
- 2 min read
Overview
Flexible working reforms introduced on 6 April 2024 are now well and truly embedded within UK workplaces. Employees now have rights from Day 1 of their employment to request flexible working arrangements and can submit up to two requests within any rolling 12‑month period. Employers need to take any such requests seriously.
Key Changes
Employees no longer need to explain how their request might affect the business.
Employers must consult with the employee before refusing their request.
A decision must be provided within two months, unless an extension is agreed.
Requests can only be refused on one or more of the eight statutory grounds as set out in the Employment Rights Act 1996.
Statutory Grounds for Refusal:
The burden of additional costs;
Detrimental effect on ability to meet customer demand;
Inability to reorganise work among existing staff;
Inability to recruit additional staff;
Detrimental impact on quality;
Detrimental impact on performance;
Insufficiency of work during proposed working periods; and
Planned structural changes.
Looking Ahead
Further reforms are expected under the Employment Rights Act 2025, anticipated to take effect in 2027. Under the proposed changes, employers refusing a flexible working request will need to explain why the refusal is considered reasonable. Although not yet a legal requirement, this approach is already recognised as best practice and aligns with the Acas Code of Practice on Flexible Working. As we always advise…. What isn’t written down didn’t happen so it’s always recommended to do so!
Employer Action Points
Review and update your Flexible Working Policy to reflect the 2024 reforms.
Ensure managers are fully trained to handle requests consistently and to be able to consult appropriately, without placing your business at risk!
Prepare for the 2027 changes by adopting a “reasonableness” standard now.
Amicus People provides legally robust, ACAS‑aligned policies and manager guidance to help employers implement flexible working safely and compliantly.
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